YOUR ACCOUNT FAQ
The most commonly asked questions about your account are shown below. If you cannot find the answer to your question or query please email our expert Sales Team at firstname.lastname@example.org or call FREE on 0800 542 44 28. Alternatively you can use the form available at the bottom of this page.
Where can I see my previous orders?
If you want to view your previous order you need to be logged into our website first. Then click on “My account” and you will land on your account page. From here, press the “Order History” button in the left navigation bar. All of your orders that you have placed on rajapack.co.uk will be shown in chronological order.
Can I set up multiple delivery addresses?
Yes, you can have multiple delivery addresses associated with your account. You can set up the delivery address by logging into your account and updating your address details, alternatively you are given an option to add a new address when checking out.
Why can I not update some of my account information?
For security reasons, some of your information can only be updated by our Customer Services Team. If you need to make changes on your profile for any reason our Customer Services Team are more than happy to assist you with implementing the changes contact them today by calling free on 0800 630 03 52.
Where can I see my account balance/statement?
You will receive an Account Statement from us by the end of each month. If you need to check your account balance at some point between the beginning and the end of the month, please contact our Accounts Department on 01525 289742 or at email@example.com.
What is my customer/ account number?
Your customer/ account number is a unique reference which enables us to access all of your details on our database. You’ll find this number either printed on the back of your catalogue, or on any other correspondence from us. If you are unable to locate this, please contact us and we will provide this to you.
How do I open a credit account?
If you are already a Rajapack customer, and you have ordered in the last 18 months, you will have a 30 day Credit Account set-up already. You will be invoiced for any orders that you place, and full receipt of payment will be required within 30 days of the invoice date.
Is it possible to order without an account?
You will be asked to pay in advance for your first order by cheque, BACS, debit or credit card at the time of ordering. We will automatically set up an account for your next order or you can choose to continue to pay for all your orders by cheque, BACS debit or credit card.