Ensuring safe delivery

BE CERTAIN YOUR PRODUCTS GET THERE WITH PROOF OF DELIVERY

An estimated 500,000 letters are lost in the UK post each week. Of these, 400,000 never arrive and 100,000 are over two weeks late. This uncertainty has high cost implications for businesses who regularly send products or important documents.

Whilst a certificate of postage has been standard practice for businesses for many years, this only proves that the product has been posted - not that the customer has received it. As the seller is responsible for getting the item to the customer, proof of delivery offers much more protection – read more about this in our blog.

Not only can the customer track their purchase, proof of delivery also gives the seller certainty that the customer has received it – thanks to a signature or scanned barcode. This means businesses can protect themselves against any lost item claims and the associated refunds.

As proof of delivery services and compensation processes differ between carriers, we’ve already done the comparisons for you.

If you frequently post products, download or print this proof of delivery comparison table as a handy reference guide for use around the office or at home.

Delivery Service Comparison Table - UK Providers

  PROOF OF POSTAGE COST TRACKING VALUE OF ITEM PROTECTED TIME BEFORE CLAIM CAN BE MADE HOW TO CLAIM ADDITIONAL NOTES
DHL Free of charge
Depends on proof of value Within
of shipping date
0344 248 0879

gb.customerclaims@dhl.com

DHL prohibits some items; a full
list can be found on their website.
(Full details below*)
DPD Free of charge
Up to €520 N/A
Claim online
You may want to check with DPD to see if any item is covered by their insurance, as this information is not easy to find online.
Hermes Free of charge
£25 (Additional compensation available)
after estimated delivery date
Claim online
0871 246 1583
Hermes will not
pay compensation
for some items.
(Full details below*)
Parcel Force Free of charge
(extra services can be purchased)
Depends on proof of value
Claim form
Parcel Force
will not pay
compensation
for some items.
(Full details below*)
DHL Free of charge
(must be requested)
(only available in "Tracking 24" and "Tracking 48" parcel
£20 (or more if additional cover is purchased)
Claim form
(Post Office P58 form)
DHL Free of charge
(extra services can be purchased)
£20 (Additional compensation available)
Claim online
Yodel will not pay
compensation
for some items.
(Full details below*)

^Extra Information – Value of item protected

†Extra information - How to claim

  • Top claim with Parcel Force you’ll need to download a claim form in the Making a Claim section of their site
  • To make a claim via Royal Mail you must ask the Post Office for a P58 form
  • Full details of claiming with DPD can be found on their website
  • To claim with Yodel you’ll need to visit their Contact Us page

*Extra information – Additional notes

  • DHL prohibit some items; a full list can be found here.
  • Hermes will not pay compensation for some items. See a list here.
  • Parcel Force will not pay compensation for some items. See a list here.
  • Yodel will not pay compensation for some items. See a list here.

Read more about this on our blog.

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