Our services

If it’s not right, return it

At Rajapack, we’re committed to helping you find the right packaging for every product and purpose. So if your order arrives and it isn’t right, return it to us within 30 days and we’ll give you a refund, credit, or arrange for a new order to be sent.

All we ask is that you call us first on 0800 630 03 52 to get your Returns Authorisation Number, then send everything back in the same condition as it arrived, with your dispatch note.

Faulty products

Every care is taken to make sure your order arrives in perfect condition. But if something should happen, and your order arrives damaged or defective, please call our Customer Services Team on 0800 630 03 52. They will arrange a collection and credit, exchange or refund – naturally, at no extra cost to you.

Specially sourced or custom packaging

As you know, we’re dedicated to helping you find the right packaging, and sometimes this means that we have to specially source or customise packaging to meet your requirements. When this is the case, products can’t be returned unless they’re faulty.

If you have a problem with custom made packaging or specially sourced products, including any products with a delivery time longer than next day, please call our Customer Service Team on 0800 630 03 52. They’ll do everything they can to help. But remember, these orders cannot be cancelled or returned once they’ve been confirmed.