{"id":2768,"date":"2019-08-14T14:43:12","date_gmt":"2019-08-14T14:43:12","guid":{"rendered":"https:\/\/www.rajapack.co.uk\/blog-uk\/?p=2768"},"modified":"2022-01-21T11:03:46","modified_gmt":"2022-01-21T11:03:46","slug":"posting-parcels-your-customers","status":"publish","type":"post","link":"https:\/\/www.rajapack.co.uk\/blog-uk\/posting-parcels-your-customers","title":{"rendered":"Posting parcels to your customers"},"content":{"rendered":"

\"Posting<\/p>\n

For shipping and deliveries within the UK or internationally, businesses can either use the Royal Mail or a courier to send their postal boxes<\/a>, pallet loads or even items in small mailing bags – if they do not have their own dedicated fleet. For small businesses it is convenient to \u2018pop it in the post\u2019, or for larger businesses to arrange shipping and deliveries with couriers.<\/p>\n

Unfortunately accidents can happen, if any damages occur during transit it\u2019s likely that the retailer can be found accountable – despite it necessarily not being their fault. It might also mean retailers may have to incur the costs associated with the order.<\/p>\n

\n

As far as the customer is concerned, they placed an order from your business and they received a damaged product, regardless of it leaving your warehouse on time, and in tip top condition.<\/span><\/em><\/strong><\/h2>\n<\/blockquote>\n

A happy online shopper is one that has received their delivery in the post, and of course, as expected. We are captivated by videos and pictures of unboxing<\/a> or when a parcel is perfectly packed \u2013 who wouldn\u2019t want to share their latest purchase.
\n\"Posting<\/p>\n

However, if a delivery is delayed or if the parcel is received in poor condition, this would probably result in a very unhappy shopper. And this customer is likely to share their disappointment on social media with a sad or angry Emoji, instead of a smiley cheery face.<\/p>\n

In such a competitve market, customers are spoilt for choice and are not afraid to return their orders and look elsewhere.<\/p>\n

Whether you have your own fleet of delivery vans, or not, here are some pointers to help you improve the efficiencies of your delivery and to help ensure a happy customer.<\/p>\n

#1 Deliver directly to letterboxes<\/strong><\/p>\n

When the size, weight or value of goods permit, use envelopes and mailing bags<\/a> or postal boxes that can fit through post boxes or letter boxes.\u00a0 Online retailers can improve efficiency by using letter-box design available packaging suited to products, but also, to reduce costs. This also decreases the number of touchpoints that could go wrong before it safely reaches the customer\u2019s hands.<\/p>\n

Benefits to the customer: <\/strong><\/p>\n