Discover how technology is speeding up the logistics chain, and how companies can capitalise on these delivery innovations
Trouva and Mindful Chef have very different needs when it comes to last mile logistics. Nevertheless, they both had the same idea of speed and efficiency with their current delivery systems.
How do you currently handle your deliveries?
We believe that the customer has a better delivery experience when we are able to be involved closely with the last mile. Because of this, we have full visibility when it comes to routing, courier loads, ETAs etc and this allows us to pre-empt any problems and deal with customer queries much more efficiently.
We think about how we can provide the customer with the same delivery service they're used to getting from the traditional network when they're buying from independent boutiques. We ensure everything is as easy and as clear as possible for the customer – just because the logistics chain is complicated for the retailer doesn't mean it has to be for the customer.
For Mindful Chef and Trouva, customer experience will continue to be at the centre of their delivery processes, and making things better for the customer will continue to be the priority.
How do you see delivery technology changing in the next five years?