Legal info

Use of cookies

Some of the features of our website rely on the use of cookies.

We do not set any technology that requires your consent until you have given it. Continuing to browse our website is not consent, and we do not treat it as consent. You can give, change or withdraw your consent at any time using Manage cookies in the footer of any page. Withdrawing consent will not affect your ability to browse the website or place an order, although some features may behave differently.

A small number of technologies do not require your consent because a legal exception applies. We describe these in the sections below, and where the exception requires it we give you a simple, free way to object.

What is a cookie?

A cookie is a small file of letters and numbers stored on your device. Alongside cookies we use other storage and access technologies that work in a similar way, including tracking pixels, software development kits in our apps, local storage, and link decoration. Where this policy refers to cookies, it covers all of these technologies.

These technologies allow us to distinguish you from other users of the website, which helps us give you a good experience when you browse and allows us to improve the site.

Why do we use cookies?

Cookies help your device remember something you have done on the website, for example that you have logged in, or which products you have looked at.

We use these technologies for several distinct purposes. Some are essential to make the website work. Some measure how the website is used so that we can improve it. Some support our advertising and social media activity. The sections below explain each purpose, whether it requires your consent, and how to control it.

Some cookies record whether you are logged in. These are known as authentication cookies, and they tell the website what to show you, or whether it needs to ask you to log in.

How long cookies last

Session cookies

These last only for the duration of your browsing session. Your browser would normally delete them when you close it.

Persistent cookies

These last longer than a single session. For example, if you log in and return some days later, a persistent cookie is what allows the website to recognise you and show you a welcome message.

First party cookies

These are set by the RAJA domain, or a sub-domain of it, in your browser. Cookies set by other organisations whose content appears on our website are third party cookies.

RAJA uses all of the above on this website. These cookies do not contain confidential information such as your address, telephone number or payment card details.

Types of cookies we use

Strictly necessary cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set only in response to something you do that amounts to a request for a service, such as setting your privacy preferences, logging in or filling in a form.

Analytical performance cookies

These technologies measure how the website is used. They help us tailor the website to what our users need, for example by placing the most sought-after areas where they are most easily found. They also let us judge how easy the website is to use, how many of our users are regulars, and how we can improve the reach of the website.

Some of this measurement operates without your consent under a legal exception, and the resulting reports are aggregate. That is described in the next section. Separately, where we measure the performance of our advertising, or link your website activity to an advertisement you clicked, that requires your consent and is described under Advertising and marketing.

Measurement we carry out without consent, and how to object

UK law allows a website operator to collect statistical information about how its website is used, with a view to improving it, without asking for consent. We rely on this for a limited and separate set of measurements. We use it to answer questions such as which pages are hard to find, where people leave the site, and which marketing channels bring visitors to us.

For this purpose we collect, in aggregate:

• The number of visits and the pages visited
• How you reached our website, including the referring website, whether you arrived from a search result, an email, a social post or an advertisement, and the campaign parameters in the web address
• Interactions with pages, such as scroll depth and clicks on page sections
• Your device category, browser and operating system version
• Your approximate location at city or region level, which does not identify you
• Page loading speed, bounce rate and exit pages
• Which version of a page you saw where we are testing two versions of it, where that test does not tailor content to your interests

What we do not do with it:

• We do not use it to identify, track, monitor or profile you as an individual
• We do not record or replay your individual visit, or link it to your RAJA account or customer record
• We do not use it to measure advertising performance or to build advertising audiences
• We do not share it with advertising partners

This measurement is deliberately kept separate from our customer records and our marketing systems. We do not copy it into our customer relationship management or marketing automation systems, we do not attach it to your account, and we do not use it to decide what to send you.

Individual records are combined into aggregate statistics on a daily basis and are not kept beyond the period needed to do that. The analytics provider we use acts only on our instructions, only to help us improve this website, and does not use the information for its own purposes or combine it with information from other sources.

You can object at any time. Select Manage cookies in the footer of any page and switch off Analytical performance cookies. This is free and takes effect immediately. If you object, we stop this measurement on your device. You can switch it back on later if you change your mind.

Testing different versions of our website

We sometimes show different visitors different versions of a page so that we can see which works better, and we count how each version performed. This measurement is part of the Analytical performance purposes measurement described above, and you can object to it using Manage cookies.

Where a testing tool goes further and tailors what you see based on what we know or infer about your interests, that requires your consent and is covered under Advertising and marketing.

How the website looks and works

We also rely on a legal exception for technologies whose only purpose is to adapt how the website appears or works to your preference or your device, for example remembering a layout choice or adjusting a page for a mobile screen. As with our statistical measurement, you can object to this at any time using Manage cookies.

We do not use these technologies to choose which content or advertising to show you based on your interests or browsing history. Anything that changes the content or advertising we show you based on what we know or infer about you requires your consent, and is covered under Advertising and marketing.

Functionality cookies

These technologies provide enhanced functionality and make the website easier to use, for example by remembering your login state or a display preference, or by improving page load speeds through load balancing. Where they hold information that relates to you, we treat that information as personal data and handle it in line with our privacy policy.

Advertising and marketing

These technologies support our advertising and social media activity. They are switched off until you consent, and you can withdraw consent at any time using Manage cookies. If you do not consent, you will still see our advertising, but it will not be based on your interests or your activity on our website, and we will not be able to measure how our advertising performs for you.

If you do not consent we can still hold your details in our customer records and, where the law allows, send you information about our products. That information will not be based on how you use our website, and we will not measure your individual engagement with it.

We use these technologies for the following purposes and with the following partners:

• Google Ads and Google Marketing Platform: advertising measurement, conversion measurement, retargeting and audience building
• Microsoft Advertising: advertising and conversion measurement
• Meta, covering Facebook and Instagram: advertising measurement, retargeting and audience building
• LinkedIn: advertising measurement, retargeting and audience building
• YouTube: video advertising, and measurement of video engagement
• Our email and marketing platform: measuring whether our emails are opened and which links are clicked, and linking that to your visit to our website
• Salesforce, which provides our customer relationship management and marketing automation systems: recognising you when you return to our website, measuring which pages and products you look at and which emails you open, and using that to decide which information to send you and when
• Algolia, which powers search on our website
• ContentSquare, which records how you move through the website so that we can find pages that are confusing or broken
• A/B Tasty, which shows different visitors different versions of a page so that we can see which works better and recommend suitable products
• LiveHelp, which runs our Live Chat facility
• Qualtrics, which invites you to take part in a survey about the website

A full list of partners can be requested and sent. In addition, some of these partners are established outside the United Kingdom. Where information is transferred outside the UK we put in place the safeguards described in our privacy policy.

Recognising you across visits and channels

If you consent, we use these technologies to recognise you when you come back to our website, and to join what you do on our website to your customer record, the emails we send you and the adverts you see. This lets us show you products relevant to your business, and avoid sending you information you have already acted on.

We only do this where you have consented. If you withdraw consent we stop joining your website activity to your customer record from that point, and we stop using it to decide what to send you.

This is a different activity from the statistical measurement described above, and the two are kept separate. Our statistical measurement never identifies you and is never joined to your account.

Understanding individual visits

If you consent, we use a tool that records how you moved through our website: where you scrolled, what you clicked, how long you stayed on a page, and where you left. We use this to find pages that are confusing or broken. The recording does not capture what you type into forms, your password or your payment details.

This is switched off until you consent, and you can withdraw consent at any time using Manage cookies.

Tracking in our emails

Our marketing emails contain small images and tagged links that tell us whether a message was opened and which links were clicked. We use this to decide what to send you, and to stop sending you information you do not engage with.

You can control this using Manage cookies, or by asking us to stop, using the details at the end of this policy. If you would rather not be tracked at all, most email programs let you block images from loading.

Managing your cookies

The simplest way to control these technologies is Manage cookies in the footer of any page. Your choices are recorded and applied to the browser you make them in. If you change your cookie preferences you will still be able to browse the site, but some functions may not work as normal.

Your browser may also offer options for controlling cookies, and you can usually set it to accept, reject or block cookies, or to notify you when one is offered. We do not rely on your browser settings alone as an indication of your choices, because not every browser offers these controls and not every visitor has configured them.

Your cookie choices and your marketing preferences are held separately. Manage cookies controls the technologies on this website. Your marketing preferences, which govern the messages we send you, are held in your RAJA account and can be changed there or by contacting us. Changing one does not change the other.

Changes to this cookie policy

We may change this policy from time to time, to keep it updated or to comply with legal, business or technical requirements. Any change becomes effective when the updated version is available on our website.

Contact us

If you have further questions about how we use cookies and similar technologies on our website, email dpo@raja.fr or write to us at the address given in our privacy policy.

More information about cookies

If you want to find out more about cookies, you may find www.aboutcookies.org helpful.

You can also read the Information Commissioner's Office guidance on the use of storage and access technologies, at ico.org.uk.

Policy last updated

This cookie policy was most recently updated on 28th September 2026.

This revision reflects the changes to the Privacy and Electronic Communications Regulations 2003 made by the Data (Use and Access) Act 2025, which came into force on 5 February 2026.