Legal info

RAJA privacy policy

At RAJA (RAJA), we value the trust that our customers place with us and take the privacy of your personal information very seriously. Because of that, this Privacy Policy sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.

This policy applies to you if you purchase products or services over the phone, online, through our mobile applications or otherwise by using any of our websites or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information and has been adopted by all areas of the RAJA business.

RAJA may change this policy from time to time by updating this page. You should check this page on a regular basis to ensure that you are happy with any changes.

What personal information is held about you and how we collect it

The information you provide to us

We may receive personal information about you when you contact RAJA or our service providers by doing the following:

• Purchasing products from us
• Requesting or obtaining a quote or tender for our products and services
• Requesting a catalogue or subscribing to an e-newsletter
• Using our Live Chat facility
• Registering for an account on the website or websites
• Telephoning, texting, writing by email or post, or communicating with us via online channels such as social media
• Providing reviews about us, our products or our services
• Attending an event, exhibition, conference or webinar
• A face to face visit from our sales team
• Engaging with us on our social media platforms
• Entering a competition or prize draw

This information may include:

• Your name, company or organisation name, address, telephone number, mobile number, fax number, email address, job title and the department you work in.
• Information about payment details such as bank account, credit card and PayPal accounts.
• Information about the products and services that we provide to you, including what we have provided, when and where, what you paid, and the way you use our products and services.
• Feedback that you have given to us about our products and services.
• Your website account login details, including your user name and chosen password.
• Information about any device you have used to access our services, such as its make and model, browser or IP address, and how you use our services. For example, if you use our websites, we try to identify when and how you use them.
• Your contact details, and details of the emails and other electronic communications you receive from us, including whether a communication has been opened and whether you have clicked any links in it. We want our communications to be useful to you, so if you do not open them or click on anything in them, we know we need to improve.

If you do business with us we may also ask for further information about you or your company, including finance details.

Information provided to us by other companies

We may contact you using personal data provided to us by other companies. We take careful steps to ensure that they have permission from you to allow us to do this. If you feel this is incorrect, please let us know.

We use information from sources such as specialist companies that provide customer information, including credit reference agencies, fraud prevention agencies, and database marketing and research companies, as well as social media providers and information that is publicly available.

Information provided to us via cookies

RAJA uses cookies to help personalise and enhance your online experience when visiting this website. Our cookie policy explains the technologies we use, which of them need your consent, which do not and why, and how you can control them: Cookie Policy

How we use your data

We use your personal information in a number of ways to:

• Make our services available to you
• Process your orders
• Take payment from you or give you a refund
• Personalise your shopping experience, for example by understanding how you use our websites so that we can offer you relevant products or ideas. Where this relies on technologies on your device that need your consent, we only do it if you have consented.
• Help us ensure that our customers are genuine and to prevent fraud
• Conduct market research, either ourselves or with reputable agencies
• Produce aggregate statistics about how our website is used, so that we can improve it. This is described in full under Website analytics and how you reached us below.
• Help us understand more about you as a customer, the products and services you buy, the way you buy them and how you shop across all our sales channels, so that we can serve you better
• Target and communicate relevant offers, where the law allows us to and, where consent is needed, where you have given it
• Update your marketing preferences, to include you in or remove you from communications at your request
• Find ways to improve our services, call centre and websites
• Contact you about money saving offers, products and services from us.
• Help answer your questions and solve any issues you have
• Enable you to take part in a competition or prize draw, and to notify you of the result
• Improve our services and provide a better customer experience, including using your feedback on our reviews and services to inform other customers about our products and services

Our legal basis for processing your personal information

Much of our processing is carried out on the basis of contractual obligation. In other words, we need and use your personal information in order to provide the services you have contracted with us to provide.

When we communicate with you about products and services you may be interested in receiving from us in the future, our basis for processing is legitimate interests, because we are communicating with you in the context of your professional activity rather than your private life. For email marketing you will always be able to unsubscribe using the link provided in the message.

Where we rely on legitimate interests, we have carried out and documented an assessment weighing our interests against your rights. You can ask us for a summary of that assessment using the contact details below.

For business contacts, we may rely on legitimate interests where permitted under the applicable direct marketing rules, as explained further in the Business to business marketing section below.

Website analytics and how you reached us

We produce aggregate statistics about how our website is used, so that we can improve it. This includes how many people visit, which pages they visit, how they interact with those pages, the type of device they use, and how they reached our website, including the referring website, search results, emails, social posts and the campaign parameters in the web address.

We combine this information into aggregate statistics and do not use it to identify, track or profile you as an individual. We rely on an exception in the Privacy and Electronic Communications Regulations 2003 that permits this measurement without your consent, and you can object at any time using Manage cookies in the footer of any page. Our cookie policy explains this in full.

Where we measure the performance of our advertising, or connect your website activity to an advertisement you clicked, that is a different purpose. It requires your consent, and it is described under Advertising and marketing in our cookie policy.

Bringing information together

We hold information about your organisation in more than one system: our order and account systems, our website, and our customer relationship management system. Where you have consented to us doing so, we bring this together so that we hold one view of your organisation rather than several partial ones.

This can include your account and order history, the quotes you have requested, how you reached our website, which pages and products you looked at, and how you engaged with our emails. We use it to make what we send you more relevant and less frequent.

Our aggregate website measurement is not part of this. That measurement does not identify you and is not joined to your customer record unless you have accepted cookies.

You can object to this at any time, and to the tracking that feeds it, using Manage cookies or the contact details below.

Business to business marketing

RAJA is a business to business supplier and most of our customers are organisations. Where we hold the business contact details of someone at a company, a limited liability partnership, or a corporate or public body, we may send them information about our products and services by email without asking for consent first. UK law permits this for business subscribers.

When we do this:

• We always identify ourselves clearly as RAJA (RAJA).
• Every message contains a working way to opt out, and we act on opt-outs promptly.
• Our lawful basis under data protection law is legitimate interests, because we are contacting you in your professional capacity about products relevant to your role or business. We have documented an assessment of this and you can ask us for a summary.
• You can object at any time, and we will stop.

If you are a sole trader or an ordinary partnership, the law treats you as an individual rather than as a business. We will only send you marketing email where you have consented, or where you have bought from us and we offered you the chance to opt out when we collected your details and in every message since.

When you opt out we add your details to a suppression list so that we do not contact you again. We keep the minimum information needed to make that suppression work, and we do not use it for any other purpose. Deleting the record entirely would remove our ability to suppress you.

Profiling and how we decide what to send you

We collect and analyse information about how customers interact with us, including order history, order frequency, products viewed and purchased, and engagement with our emails and website. We use this to understand buying patterns across different customer groups and to make our communications and offers more relevant. You can object to this use of your data for marketing purposes at any time.

Keeping you informed about our products and services

We would like to tell you from time to time about the offers, ideas, products and services available from RAJA.

We may do this through the post, by email, telephone, text message, online, using social media, push notifications via apps, or by any other electronic means. The basis on which we contact you depends on the channel and on who you are:

• Email and text message to a business subscriber: as described under Business to business marketing above.
• Email and text message to an individual, including a sole trader or an ordinary partnership: only with your consent, or where you have bought from us and we offered you an opt-out at the time and in every message since.
• Post: on the basis of legitimate interests. You can object at any time and we will stop.
• Advertising audiences built from your activity on our website: only where you have consented to the technologies involved.

We will not send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.

If you wish to amend your marketing preferences, you can do so by logging into your online RAJA account and following the directions, by using Manage cookies in the footer of any page for choices about tracking on our website, or by calling our Customer Service Team on 0800 542 44 28.

For email marketing campaigns you will always be able to instantly unsubscribe using the link provided within the email.

How we record your choices

When you give, change or withdraw a marketing or cookie preference, we keep a record of what you chose, what you were shown when you chose it, and when. We do this so that we can act on your choice correctly and show that we did.

We keep these records for as long as we hold your details, and we keep a record of an opt-out even after we have stopped holding other information about you, so that we do not contact you again by mistake.

Who we share your data with

RAJA Limited, part of the RAJA Group of companies

We may share your personal information with RAJA Group companies from time to time so that we can provide you with a high quality service across our group.

Our service providers

We work with partners, suppliers, insurers and agencies so that they can process your personal information on our behalf, but only where they meet our standards on the processing of data and on security. We only share information that allows them to provide their services to us, or to facilitate them providing their services to you.

We participate in the evaluation process provided by Verified Reviews. The legal basis for processing your data if you leave a review is consent, and the terms and conditions of Verified Reviews apply. Further information on the use of your data by Verified Reviews can be found in the company’s privacy policy.

We also work with the following analytics, advertising and communications providers:

• Salesforce, which provides our customer relationship management and marketing automation systems. Salesforce holds your business contact details, your account and order history with us, your marketing preferences, and your engagement with our emails and website. Salesforce acts on our instructions only and does not use your information for its own purposes.
• Our website analytics provider, which measures how our website is used. For the aggregate measurement described above, that provider acts on our instructions only, does not use the information for its own purposes and does not combine it with information from other sources.
• Google, Microsoft, Meta and LinkedIn, in connection with our advertising. Where you have consented, these organisations may also use information about your visit for their own purposes, as described in their own privacy policies.
• Our email and marketing platform, which sends our communications and measures whether they were opened and which links were clicked.

Other organisations and individuals

We may transfer your personal information to other organisations in certain scenarios. For example:

If we are required to by law, under any code of practice by which we are bound, or if we are asked to do so by a public or regulatory authority such as the police or the Department for Work and Pensions.

If we need to do so in order to exercise or protect our legal rights, users, systems and services.

Sending information outside the United Kingdom

Some of the organisations we work with are based outside the United Kingdom, or store information outside the United Kingdom. This includes providers of advertising, analytics and communications services.

Where we transfer your personal information outside the United Kingdom, we make sure it is protected to the standard required by UK law. Depending on the country, we rely on UK adequacy regulations, or on the International Data Transfer Agreement or the UK Addendum to the European Commission's standard contractual clauses, together with an assessment of the transfer. You can ask us which mechanism applies to a particular provider.

How we keep your personal information safe

We are committed to protecting the confidentiality and security of the information that you provide to us, and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access to, or damage to, or disclosure or loss of, your information.

You should also be aware that communications over the internet, such as emails, are not secure unless they have been encrypted. Our websites may contain links to other RAJA Group websites and to third party websites. Those websites will be subject to their own privacy policies, which may differ from this one. You should read them carefully before submitting any personal information.

How long we keep your personal information

We will retain and process a record of your personal information for as long as is needed to provide the products and services you are using across RAJA and the RAJA Group. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Your personal information will be erased when it is no longer necessary to hold it for our legitimate interest, with minimum information retained, such as name, address and marketing preferences, to ensure that your personal information is not included in future marketing campaigns.

Your information is held in more than one of our systems. When you ask us to delete it, or when we no longer need it, we act on that across all of them, including our order and account systems and our customer relationship management system. Where we must keep some information, for example to meet an accounting obligation or to keep you on our suppression list, we keep only what is needed for that purpose and nothing else.

How to keep your personal information up to date

It is important for both you and us that your personal information is correct. If you believe it is not, and you wish to update the details registered on this website, please log in and update them in your online RAJA account and follow the directions, or call our Customer Service Team on 0800 542 44 28.

How you can find out about the information we hold about you

You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a subject access request. If we agree that we are obliged to provide personal information to you, or to someone else on your behalf, we will provide it free of charge.

Before providing personal information to you or to another person on your behalf, we may ask for proof of identity, and for enough information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.

If you would like to exercise these rights, please contact us as set out in the Contact us section below.

Asking us to remove or limit our processing of your personal information

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.

You can ask us to stop using your personal information for direct marketing at any time, and we must stop. This is an absolute right and you do not need to give a reason.

You can also withdraw your consent to cookies and similar technologies, or object to our aggregate website measurement, at any time using Manage cookies in the footer of any page.

If you would like to exercise this right, please contact us as set out below.

Your rights in full

You have the following rights over the personal information we hold about you:

• Access to it, and to a copy of it
• Correction of it, if it is inaccurate or incomplete
• Erasure of it, in certain circumstances
• Restriction of how we process it, in certain circumstances
• Objection to our processing of it, which is absolute where the processing is for direct marketing
• Portability of it, in certain circumstances
• Withdrawal of any consent you have given, at any time
• To complain to the Information Commissioner's Office

Sharing your thoughts

When using one of our websites or mobile applications, you may be able to share information through social networks such as Facebook. For example, when you like, share or review our products or services. When doing this your personal information may be visible to the providers of those social networks, to their other users, to RAJA, and to your friends or followers. Please remember that it is your responsibility to set appropriate privacy settings on your social network accounts, so that you are comfortable with how your information is used and shared on them.

Your rights and how to exercise them

Under UK data protection law you can exercise your rights with the RAJA Group Data Protection Officer as below:

By email: dpo@raja.fr

By post: RAJA Ltd
Unit 1, DC10 Salford Road
Brogborough
Bedford
MK43 0AR

You also have the right to make a complaint to the Information Commissioner's Office, by email through the complaints process on its website, or by post to: Make a complaint

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Please note that in order to respond to your request, and in order to protect your privacy, it will be necessary for us to identify you. To do this, we may ask you for a copy of an identity document.

Policy last updated

This privacy policy was most recently updated on 28th September 2026.

This revision reflects the changes to the Privacy and Electronic Communications Regulations 2003 made by the Data (Use and Access) Act 2025, which came into force on 5 February 2026, and the introduction of a documented basis for business to business marketing.