My Order

The selling price of the products appearing in our catalogues and any other printed medium is indicative. The products are supplied at the RAJA prices on the day the order is placed. The applicable price is the one featured on our website www.rajapack.co.uk at the time of placing the order.

RAJA reserves the right to modify the price of its Products or associated services at any time. Prices are likely to vary, for example, in the event of exceptional changes in the prices of raw materials, time limited promotional offers and / or changes in regulations relating to environmental contributions or other taxes.

All our prices are displayed in £s and exclude VAT. They do not include transport costs which remain the responsibility of the Customer. Delivery costs of £7.49 excl. VAT for UK Mainland orders up to £200.
For more details on our pricing policy visit https://www.rajapack.co.uk/legal/terms-and-conditions_cms_000032.html.

Some of our products are sold individually, but most of them are sold in pack quantities which enable us to offer you the best prices on these products. You can find these quantities in the price tables for each product.

Yes, the more you buy the more you save! These quantity discounts are included in the price tables for each product.

If you want to cancel your order you need to call us as soon as possible on 0800 542 4428 and provide all your order details. Then we will proceed to cancel your order.

Customers can collect orders from RAJA between 12:00 – 16:00 Monday to Friday. If you wish to collect your order from us please book this directly with our sales team in advance. When you arrive, please go to our Warehouse (2nd entrance on the right then Bay 23 or 24) and quote your sales order number.

If you are located in mainland England, Wales or in some selected areas of Scotland then your order will usually be delivered within 72 hours.

If your Postcode begins with AB31-38, AB41-56, HS1-9, IV1-63, KW1-17, PA20-88, PH9-50, PH15-50, ZE1-3, KA27-28, FK19-21, BT, TR21-25, JE, GY, IM, PO30-41 and for the Republic of Ireland, please allow 3-5 days for delivery. If you want to know delivery times to your area please call us on 0808 239 9800.

Please note that orders received after 3pm will not be processed until the next working day and orders received before 3pm on Friday will aim to be delivered by the following Wednesday.

For an extra cost you can upgrade your delivery to Next Day Delivery Before 9:30 am, Next Morning Delivery and Saturday Delivery. If you would like a quote for any of the upgraded delivery options, please call us on 0808 239 9800.

If you are unhappy with an item you have ordered you may return it for a full refund, credit or exchange within 30 days of purchase. Please call Customers Services on 0800 630 03 52 to request a Returns Authorisation Number.
In the unlikely event that you receive damaged or defective products, please call Customer Services on 0800 630 03 52 and we will arrange for collection and credit, exchange or refund the product at no cost to you. For details see our terms and conditions.

Please write your details on the back of the cheque and address them to :
RAJA UK DC10
Unit 1 Salford Road
Brogborough
Bedford
Bedfordshire
MK43 0AR

You can sign up to e-billing or receive your invoice in the post. Please allow 2 to 3 days after receiving your goods to receive your invoice.