Delivery Service Comparison Table | UK Providers | Rajapack
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Ensuring safe delivery

BE CERTAIN YOUR PRODUCTS GET THERE WITH PROOF OF DELIVERY

In 2015, UK parcel delivery was worth an estimated £8.3bn, with online shopping and seasonal discounting contributing to a thriving industry. Carriers such as Royal Mail, Hermes, UK Mail and Yodel expect to handle more than £2bn of web orders during peak promotional times - that's a rise of over 30% from 2014-15.

With such growth in demand, the likelihood of a failed or damaged delivery is on the rise, with the national postal service recording a 37% rise in complaints between 2010-11. This delivery uncertainty can have high cost implications for businesses who regularly mail products and important documents.

There are many ways businesses can protect themselves from the cost implications of losing parcels in the post. A certificate of postage has been standard practice for businesses who regularly use the mail system for many years - although this only proves that the product has been posted, not that the customer has received it. As the seller is responsible for getting the item to the customer, proof of delivery offers much more protection – read more about this in our blog.

By using proof of delivery, not only can the customer track their purchase, it also gives the seller certainty that the customer has received it – thanks to a signature or scanned barcode. This means businesses can protect themselves against any lost item claims and the associated refunds.

As proof of delivery services and compensation processes differ between UK carriers, we've done the comparisons for you.

Delivery Service Comparison Table - UK Providers

PROOF OF POSTAGE COST TRACKING VALUE OF ITEM PROTECTED TIME BEFORE CLAIM CAN BE MADE HOW TO CLAIM ADDITIONAL NOTES
DHL Free of charge Depends on proof of value Within
of shipping date
0344 248 0879

gb.customerclaims@dhl.com

DHL prohibits some items; a full
list can be found on their website.
(Full details below*)
DPD Free of charge Depends on proof of value Within
from the date of dispatch
Claim online
0844 824 0510 or 0117 910 5009
Please check with DPD to see if any item is covered by their insurance.
Hermes Free of charge £25 (Additional compensation available at extra charge)
after estimated delivery date
Claim online
0871 246 1583
Hermes will not
pay compensation
for some items.
(Full details below*)
Parcel Force Free of charge
(extra services can be purchased)
Depends on proof of value
of dispatch for UK claims
Claim online or use the downloadable claim form
Parcel Force will not pay compensation for some items. (Full details below*)
ROYAL MAIL Free of charge
(must be requested when posting)
Depends on proof of value Varies depending on service used †
Claim form
(Post Office P58 form)
YODEL Free of charge
(extra services can be purchased)
£20 (Additional compensation depends on proof of value)
after estimated delivery date
Claim online
Yodel will not pay
compensation
for some items.
(Full details below*)

Extra Information – Value of item protected

†Extra information - How to claim

  • To claim with Hermes you'll need to log in to your online account
  • To claim with Parcel Force you can claim online via their claims website or you can download a claim form in the Making a Claim section of their site
  • To make a claim via Royal Mail you must ask the Post Office for a P58 form, Royal Mail claim times vary upon service used, see their webpage for details
  • You can contact DPD via an online form on their website
  • To claim with Yodel you'll need to visit their Contact Us page

*Extra information – Additional notes

  • DHL prohibit some items; a full list can be found here.
  • Hermes will not pay compensation for some items. See a list here.
  • Parcel Force will not pay compensation for some items. See a list here.
  • Yodel will not pay compensation for some items. See a list here.

Read more about this on our blog.

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