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Ensuring safe delivery

Be certain your products get there with proof of delivery

In 2015, UK parcel delivery was worth an estimated £8.3bn, with online shopping and seasonal discounting contributing to a thriving industry. Carriers such as Royal Mail, Hermes, UK Mail and Yodel expect to handle more than £2bn of web orders during peak promotional times - that's a rise of over 30% from 2014-15.


With such growth in demand, the likelihood of a failed or damaged delivery is on the rise, with the national postal service recording a 37% rise in complaints between 2010-11. This delivery uncertainty can have high cost implications for businesses who regularly mail products and important documents.


There are many ways businesses can protect themselves from the cost implications of losing parcels in the post. A certificate of postage has been standard practice for businesses who regularly use the mail system for many years - although this only proves that the product has been posted, not that the customer has received it. As the seller is responsible for getting the item to the customer, proof of delivery offers much more protection – read more about this in our blog.


By using proof of delivery, not only can the customer track their purchase, it also gives the seller certainty that the customer has received it – thanks to a signature or scanned barcode. This means businesses can protect themselves against any lost item claims and the associated refunds.


As proof of delivery services and compensation processes differ between UK carriers, we've done the comparisons for you.

Delivery Service Comparison table

UK Providers

DHL DPD Hermes Parcel Force Royal mail Yodel
Proof of Postage cost Free of charge Free of charge Free of charge Free of charge
(extra services can be purchased)
Free of charge
(must be requested when posting)
Free of charge
(extra services can be purchased)
Tracking - - - - - -
Value of item protected Depends on proof of value Depends on proof of value £25
(Additional compensation available at extra charge)
Depends on proof of value Depends on proof of value £20
(Additional compensation depends on proof of value)
Time before claim can be nade Within 30 days of shipping date Within 28 days from the date of dispatch 5 days after estimated delivery date 30 days of dispatch for UK claims It varies, depending on service used 3 days after estimated delivery date
How to claim 0344 248 0879
gb.customerclaims@dhl.com
Claim online
0844 824 0510
0117 910 5009
Claim online
0871 246 1583
Claim online or use the downloadable claim form Claim form (Post Office P58 form) Claim online
Additional notes DHL prohibits some items; a full list can be found on their website. (full details below*) Please check with DPD to see if any item is covered by their insurance. Hermes will not pay compensation for some items. (Full details below*) Parcel Force will not pay compensation for some items. (Full details below*) - Claim online † Yodel will not pay compensation for some items. (Full details below*)

Extra Information – Value of item protected
Yodel offer a compensation calculator on their site


Extra information - How to claim
To claim with Hermes you'll need to log in to your online account
To claim with Parcel Force you can claim online via their claims website or you can download a claim form in the Making a Claim section of their site
To make a claim via Royal Mail you must ask the Post Office for a P58 form, Royal Mail claim times vary upon service used, see their webpage for details
You can contact DPD via an online form on their website
To claim with Yodel you'll need to visit their Contact Us page


Extra information – Additional notes
DHL prohibit some items; a full list can be found here.
Hermes will not pay compensation for some items. See a list here.
Parcel Force will not pay compensation for some items. See a list here.
odel will not pay compensation for some items. See a list here.


Read more about this on our blog.

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