• 0800 542 44 28 Mon-Thurs 8:00am-6pm,
    Fri 8:00am-5:30pm
  • Buying in bulk? FREE no obligation quotes
  • Trust Pilot rating
  • New to Rajapack? FREE delivery on first orders over £125*
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ANY QUESTIONS
so please don't hesitate to contact us
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0800 542 44 28

YOUR ORDER FAQ

The most commonly asked questions about ordering are shown below. If you cannot find the answer to your question or query please email our expert Sales Team at sales@rajapack.co.uk or call free on 0800 542 4428. Alternatively you can use the form available at the bottom of this page.

What is the minimum quantity of items I can order?

Some of our products are sold individually, but most of them are sold in pack quantities which enable us to offer you the best prices on these products. You can find these quantities in the price tables for each product.

Do I get better prices for larger quantities?

Yes, the more you buy the more you save! These quantity discounts are included in the price tables for each product.

How do I cancel my order?

If you want to cancel your order you need to call us as soon as possible on 0800 542 4428 and provide all your order details. Then we will proceed to cancel your order.

Can I collect my order?

Customers can now collect orders from Rajapack between 08:30 to 3pm Monday to Friday. If you wish to collect your order from us please book this directly with our sales team in advance. When you arrive, please sign in at Reception whilst we prepare your order ready for collection from our warehouse. Our Reception team will direct you to the collection point once ready.

When will I receive my order?

If you are located in mainland England, Wales or in some selected areas of Scotland then your order will usually be delivered the following working day.

If your Postcode begins with AB31-38, AB41-56, HS1-9, IV1-63, KW1-17, PA20-88, PH9-50, PH15-50, ZE1-3, KA27-28, FK19-21, BT, TR21-25, JE, GY, IM, PO30-41 and for the Republic of Ireland, please allow 3-5 days for delivery. If you want to know delivery times to your area please call us on 0800 542 44 28.

Please note that orders received after 4.30pm will not be processed until the next working day and orders received before 4.30pm on Friday will aim to be delivered the following Monday.

Can I choose a delivery time?

For an extra cost you can upgrade your delivery to Next Day Delivery Before 9:30 am, Next Morning Delivery and Saturday Delivery. If you would like a quote for any of the upgraded delivery options, please call us on 0800 542 44 28.

How can I return items?

If you are unhappy with an item you have ordered you may return it for a full refund, credit or exchange within 30 days of purchase. Please call Customers Services on 0800 630 03 52 to request a Returns Authorisation Number.
In the unlikely event that you receive damaged or defective products, please call Customer Services on 0800 630 03 52 and we will arrange for collection and credit, exchange or refund the product at no cost to you. For details see our terms and conditions .

Where do I send cheques?

Please write your details on the back of the cheque and address them to :
RAJAPACK Ltd
Unit 1, Marston Gate
Ridgmont
Bedford
MK43 0YL

When will I receive my invoice?

You can sign up to e-billing or receive your invoice in the post. Please allow 2 to 3 days after receiving your goods to receive your invoice.

YOUR ADDRESS
If you are located outside the UK, you can find details of our other Rajapack subsidiaries here.
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CONTACT US BY EMAIL

Contact our Customer Service team by email.

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